Mark has built broad experience over 20 years within the Certification industry and has developed cloud-based software solutions supporting a variety of assessment products.
During his time with British Assessment Bureau his roles have been embedded within the whole assessment process, helping to develop procedures and the supporting cloud-based software for external clients. This has included bespoke accreditation programmes for Royal Mail’s Quality Standard in Mail Production and UK Trade and Investment’s Passport to Export scheme.
This experience has led to the creation of the industry-leading cloud-based CRM tool supporting the ISO Certification delivered by British Assessment Bureau, with a focus on customer interaction and support while still meeting the requirements set out by industry regulators. This solution is constantly evolving and has been implemented across acquisitions made by the AMTIVO group, enabling smooth transition and incorporation of a variety of certification methods.