Overview of the Company
As part of the Amtivo group, Orion Registrar Inc. is a US-based certification body, offering a range of popular certifications to both national and international organizations.
As an ANAB-accredited certification body, Orion Registrar enables organizations to demonstrate their commitment to excellence through certifications that verify their ability to operate in accordance with internationally recognized standards, such as ISO9001 Quality Management, AS9100 for the Aerospace industry and R2V3 for the Recycling industry.
Orion Registrar is based in Arvada which is located in Denver, Colorado.
Role Overview
The Sales Support Associate will support the Sales function in delivering the sales and cross-sales targets of the business, maintaining a positive client experience during the quoting process, and ensure clients receive accurate, useful and timely information.
Accountabilities:
Supporting:
- Ensuring new leads are allocated to the Certification Advisers in accordance with defined principles.
- Monitoring enquiries from Marketing activities and ensuring they are correctly and appropriately allocated within the business’ systems and processes.
- Processing requests for clients to transfer their business to Orion from other Certification Bodies.
- Supporting the Sales Team with various duties as may change from time to time. These may include, but are not limited to, liaising with external suppliers, communicating with customers (automated and manual), monitoring, collating, and reporting on customer feedback from a variety of sources.
- Identifying opportunities to improve the quality and effectiveness of Sales and Marketing processes and outputs.
- Contacting clients by phone or email in order to obtain required information.
Administrative:
- Entering client data into systems, accurately and quickly.
- Managing the Feefo platform and ensuring all reviews are responded to and any feedback containing opportunities for improvement are shared with the senior management team.
- Completing supplier assessment forms for new business and transfer enquiries and providing the necessary information.
- Providing information relating to suitable consultancy services for clients who need further support.
Success criteria:
- Achieving the monthly, annual, and rolling quarterly targeted level of new Certification sales and cross-sales of other Orion products/services.
- Maintaining or improving key client satisfaction KPIs (e.g., Feefo, client surveys and call listening scores).
Competencies:
High-level behavioral indicators:
- Self-motivated, professional, and demonstrating a commitment to the highest standards.
- A positive, friendly, and collaborative predisposition.
- Detail-oriented and with a natural tendency to seek constant improvements.
- High levels of integrity and professionalism when dealing with all team members.
- Has passion for what we do and communicates that openly to others internally and externally.
- A ‘can-do’ attitude.
Skills & Experience:
- Being able to manage own workload, with or without supervision.
- Professional and accurate communication skills, both oral and written.
- An ability to work well within a team.
- Excellent attention to detail.
- Highly comfortable with technology.
- Well versed in the Microsoft Office Suite.
How to Apply
Please send your resume, with a cover letter, to recruitment@amtivo.com
