Certification Adviser

Overview of Company

British Assessment Bureau, which is part of the Amtivo Group, is one of the fastest-growing certification bodies in the UK. We are building a progressive, technology-enabled business delivering value-based services to our customers.

Who are we looking for?

The Certification Adviser is responsible for ensuring that the new Certification sales and cross-sales targets are met.

Job Purpose

To deliver the new Certification sales and cross-sales targets of other BAB products/services.

Accountabilities

Selling

  • Dealing with new enquiries, providing clear, relevant and accurate information.
  • Following up of both new and existing client quotations.
  • Identifying opportunities to cross-sell other products within the company portfolio.
  • Carrying out regular follow-ups with existing client accounts to maintain relationships.
  • Leveraging opportunities with existing clients through ongoing relationship management.
  • Coordinating sales efforts with team members and other departments.
  • Achieving agreed-upon sales targets and outcomes within defined timescales.

Supporting

  • Liaising with Client Service and Field Audit teams to deal with general client enquiries.
  • Contributing to improvements in the client experience and identifying opportunities to improve conversion rates across the team – working with the Sales & Marketing Directors to deliver upon these.

Administrative

  • Ensuring client records are maintained, using agreed system and procedures, including ‘Activities’.

Success Criteria

  • Achieving the monthly, annual and rolling quarterly targeted level of new Certification sales and cross-sales of other BAB products/services.

Competencies:

High-level behavioural indicators

  • Highly motivated and target driven with a proven track record in sales.
  • Relationship management skills and openness to feedback.
  • An in-depth company product knowledge.
  • A positive, friendly and driven predisposition.
  • An ability to establish trust through building rapport.
  • Excellent persuasiveness skills.
  • Effective communication skills, both oral and written.
  • An ability to manage workload to ensure client experience and conversion rates are upheld.
  • An ability to work well within a team.
  • Excellent knowledge of MS Office.

This job description is not exhaustive and the role-holder may be required to do other duties in support of business needs as may change from time to time.

How to Apply

If you’re interested in a confidential conversation, please email your CV to recruitment@amtivo.com.