Application Supervisor – Shift

Overview of Company

Amtivo Group is a leading British group in the world of certifications, which operates in 27 countries with approximately 30,000 active certificates, thanks to multiple international accreditations, including Accredia in Italy, UKAS in the United Kingdom and EIAC in the United Arab Emirates.

Who are we looking for?

The Application Supervisor is accountable through the business cycle for:

  • Day-to-day support of the Amtivo Connect ERP solution
  • Development of minor application enhancements and bug fixes in Amtivo Connect
  • Ensuring that application upgrades are successfully deployed to production
  • Briefing management on any software issues
  • Rapidly resolving application availability, security, the usability of functionality and output integrity issues the first time

Job Purpose

To provide support to maintain application availability, security, usability of functionality and output integrity of the Amtivo Connect ERP solution.

Accountabilities

Planning

  • Work closely with the internal support team and progress Amtivo Connect related support tickets through to resolution.
  • Liaise with the Group Product Director to implement minor bug fixes and enhancements to the Amtivo Connect product.
  • Undertake training courses to learn required programming languages and their associated best practices.
  • Keep up to date with industry trends and emerging technologies, and share your knowledge with the team.

Delivering

  • Support internal Amtivo Connect users through tickets that they have logged in the Zendesk support system.
  • Develop software using object-orientated programming, primarily in Perl, but also some VBScript and SQL development.
  • Use Perl and associated web frameworks (Dancer, Mojolicious) to develop Amtivo’s web applications and APIs.
  • Use HTML, CSS and JavaScript skills to develop, deploy and test improvements to Amtivo’s web applications.
  • Undertake testing and create automated test plans.

Reporting

  • Monitor project tasks and report on progress to the Group Enterprise Architecture Director monthly.

Resourcing

  • Work across multiple projects and support tickets simultaneously and manage workload within the allocated timeframe.

Success criteria

  • Excellent internal feedback on support and the implementation of new features to meet the needs of customers
  • Minimal downtime and customer support requests as a result of software bugs

Competencies

High level behavioural indicators

  • Logical thinker with strong organisational skills and attention to detail
  • The ability to work autonomously as well as part of a team
  • Ability to meet deadlines, identify issues and resolve with minimal direction
  • Ability to problem solve and offer solutions.
  • Friendly and engaging personality

If you’re interested in a confidential conversation, please email your CV to recruitment@amtivo.com.