ISO certification experts British Assessment Bureau have received the coveted Feefo Platinum Trusted Service Award, an independent seal of excellence that recognises businesses that continually deliver exceptional customer experiences.
To qualify for Platinum status, businesses must have achieved the gold standard of service for three consecutive years. Feefo requires a service rating of at least 4.5 to ensure that a high level of service is being provided consistently over a sustained period of time.
We are proud of the dedication and effort of our team that has allowed us to retain this prestigious award and look forward to continuing to deliver excellent service to our clients.
Platinum Award recognises excellence in customer service
British Assessment Bureau, a professional services firm, is proud to announce they have been awarded the 2023 Platinum Trusted Service Award, which recognises companies that have provided outstanding customer service for at least three years running. BAB’s Chief Revenue Officer, Paul Levett, commented on the award, saying “I am enormously proud to be part of such a professional team that consistently delivers outstanding service to our clients. It is humbling to read the comments on Feefo – they all mention a positive interaction with one of our Auditors or client-facing office-based staff, and many describe where somebody has gone out of their way to help. This award is an acknowledgement of the amazing people we have at BAB.”
At British Assessment Bureau, customer service is a top priority, and the team is proud to be recognised for their hard work. Through their dedication to providing excellent customer service, BAB has been able to build an amazing team and deliver the best possible service to their clients. The Platinum Trusted Service Award is a testament to their commitment to providing the highest quality of service to their clients.
British Assessment Bureau is proud to be recognised for its customer service excellence and looks forward to continuing to provide outstanding service to its clients.
How businesses are scored
Each client is invited to provide a review of their experience each time they complete initial certification or an annual audit with us. They submit their reviews via Feefo’s independent service, which is then tracked across the year to provide us with our rating as a score out of 5 (stars).
What the scores mean
A score of 4 out of 5 or higher is considered good. Businesses that achieve a score of at least 4.5 in any one calendar year earn a Gold Trusted Service Award. To achieve ‘Platinum’ status a business needs to earn the Gold Award for three consecutive years, which BAB has been doing consistently for the past 4 years.
About British Assessment Bureau
British Assessment Bureau is the UK’s fastest-growing, UKAS-accredited certification body. Offering a range of ISO certification services (Including ISO 9001, ISO 14001, ISO 27001, ISO 45001 and more) as well as PAS 2030 and Cyber Essentials. This is complemented by a range of Training and eLearning courses, designed to help organisations to excel.
About Feefo
Feefo is an independent reviews and insights platform that gives businesses the tools to build better customer relationships, improve customer experience and enhance brand reputation, all powered by purchased verified reviews. Working with over 2,500 brands, Feefo ensures that all feedback is authentic by matching it to a legitimate transaction to increase consumer confidence and enable businesses to make smarter business decisions.